FAQ

OUR PRODUCTS

What are the benefits of organic cotton products?

- Made from 100% certified organic cotton– inside and out.

- Breathable and hypoallergenic.

- Skin pH compatible.

- No chlorine bleach, latex, parabens, perfumes, SAP, and plastics or man made materials.

- Proudly displays the 100% Cotton seal. 

Where are the products made?

The pads and panty liners are manufactured in Italy, while the tampons are manufactured in Slovenia. The organic cotton is sourced from North & South Carolina.

Are your products tested on animals?

No!- Fuck no!. none of the products are tested on animals.

Do your pads have wings?

Yes!

I'm used to using plastic applicator tampons, how do yours compare?

We have two different options:

  1. Cardboard applicator: The tip is curved and we've found them a lot more comfortable than other cardboard applicators we've used.

  2. No applicator: These can be daunting at first, but we've actually grown to love how small and convenient they are + less waste!

ORDERS

How often will my package be delivered?

You choose! You can do a one time order or have your products delivered every 2, 3 or 4 months. It’s up to you!

What if I want to cancel?

No worries! We encourage you to explore what form of menstrual hygiene product works best for you. You can skip your delivery or cancel at anytime before your next delivery with no penalty. Just go to my subscriptions in your account and click cancel 😀 

When will my credit card be charged?

On the day you sign up you'll be charged and again right before each delivery. So if you choose to have deliveries every 2 months, you’ll be billed every 2 months. If you choose to have deliveries every 4 months, you’ll be charged every 4 months.

How can I check, update or cancel my order?

You can easily check or make changes to your order by logging into your Account Page. Having trouble? Email us! support@easyperiod.ca

How do I swap or add products to my subscription or change my delivery schedule?

Login at the top right and click Manage Subscriptions. For a video tutorial follow this link.

Want to place a wholesale order?

Want to supply easy. products for your workplace, team etc? For larger orders by the case please email us at support@easyperiod.ca!

Can I make a return?

Due to the nature of our products, we do not accept returns. Please consider giving unused product to a friend or donating it.

SHIPPING

Where does easy. ship?

We ship across Canada and the U.S.

How much does shipping cost?

Standard Shipping:

Ontario & Quebec: Standard $7.50, $6.99 for orders over $50, $6.50 for orders over $100

Canada (Outside Ontario & Quebec): standard $8.50, $7.99 for orders over $50, $7.50 for orders over $100

US: Varies, based on destination. Please use checkout for exact shipping quotes in realtime.

We understand that shipping can be expensive and suggest buying in bulk to save on shipping costs and ensure you always have your product on hand when you need it!

When will my order ship?

Orders are processed and shipped M-F! You’ll get a shipment notification email with a tracking number as soon as your package ships.

I'm having problems with the tracking.

Sorry about that! Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating, please reach out to us as soon as you can at support@easyperiod.ca. We’ll figure it out!